Category: hard to categorize

For the same amount of effort

I took this class that Disney offered about customer service. The first thing the instructor asked is for everyone to raise their hand. Everyone did. With all the hands still in the air, he asked the class to raise them a little more. Hands rose slightly higher. Now how hard was that? The class collectively reached just a bit higher with a minimal amount of extra effort.

This is a core concept Disney practices to ensure all their guests have the best experience visiting their parks.

That lesson has stuck with me for years.

When you get into your day-to-day work, often you want to rush through, not expend any more energy on a project than you have to, or want to get on with something else. But how big of a difference can you make if you would try 1 or 2% harder?

Conversely, back about 20 years ago I read an article in MacWorld that said if you do not open all the windows in the Finder, you save seconds of processing time every day. You’re making your Mac faster. In fact, over the course of a day you might even safe as much as a couple of minutes. Those minutes add up to hours, days and so on over the course of a year.

When you apply this principle to everything in life, how big of a difference can you make? How much change? Make things better?

Little things can be powerful forces.



Before I could graduate, I needed a few more hours to complete my degree. I took a couple of studio classes in the first summer term of 1989. One was a sculpture lab, which I loved. The class was small, and I quickly struck up a friendship with an architecture student. Being a senior as well, we would often get into deep conversations about life after graduation.



I will never forget one talk. We both agreed that we would never go out and sell our services. Our good work would begat more good work. Word would spread like wildfire and all we needed to do was sit back and let our creative genius solve all the world’s problems. Talk about naive.

As a professional over the years, if there is any one thing I have learned is that you never stop selling. Whether it’s your services, your ideas or yourself. To be a successful practitioner of any creative art you must constantly be selling mode. You take chances, make cold call, network, write blog posts, connect with people however you can, all in the hope that you will land make a solid connection.

It’s not easy. Especially for introverts creative types like myself, who dream of being able to sit back and have people knock on my door.

If you know what’s good for you, you never stop selling. Even when you have so much going on you cannot possibly manage anything more, you have to keep selling. At some point, the well will run dry, so even though you cannot possible squeeze anything else into your day, you’ve got to replenish the workload.

Over the years, I have found that I like being a salesman. I like meeting potential new clients or partners. It’s fun to compete and even more fun to win new business. I don’t know that I could go out and sell things I do not believe in, but when I go out and talk with people about my work, it’s as easy as bragging about my children.

The 22 year old version of me would be aghast at all of this. But if there is any one piece of advice I can give young creatives, is get out there and learn to sell.

The Tower

I had to lay my Moleskine Tower on the floor so that it would not tump over. 55 books, with another one in the works at the moment. When Moleskine notebooks and sketchbooks became widely available in 2006, I bought one and found I liked it, not because it was the cool or hip thing to do, but the size felt right. As did the paper. I’ve tried to go totally digital a few of times over the past 10 years, but I keep coming back to these little black books.

I have another large stack of sketchbooks, maybe an additional 100, in my bedroom, that I filled prior to 2006. Most I bought at the art supply store or Barnes & Noble, but many I made myself as I used to have the time and enjoyed bookbinding.

Back in college, many of my professors extolled the virtues of keep diaries and sketchbooks. Over the years, I have found that keeping writings and drawings is extraordinarily beneficial to creativity. Also for memory. As the years go by, I forget so much, but have found that I can open a book, read a passage or see the rough sketch of an idea and instantly be transported back to that moment in time. I find that a very simple joy in life.

Now, where to store all these book?